Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to flag a concern about a casino we've covered? This page explains how to get in touch and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable route to our editorial team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to fill the gap. We aim to respond within two working days, though this can stretch a little during busier periods.
If you can, mention what your enquiry relates to in the subject line or opening line — a specific casino, a bonus term you're unsure about, a page you'd like corrected. It helps us route your message to whoever can actually answer it properly, rather than passing it around.
What We Can Help With
- Questions about our reviews — If a write-up on a site such as Betmica, Kikibet or any of the other operators we cover raises a question we haven't answered clearly, ask us directly.
- Terms and wagering queries — Wagering requirements, game contribution rules, maximum bonus bet limits and cashout caps are some of the most misunderstood parts of any casino offer. If a bonus term on our best non GamStop casinos guide isn't clear, tell us and we'll look at whether it needs a clearer explanation.
- Corrections — Casino terms, licensing details and payment options change. If you've noticed something on the site that looks out of date compared with what a casino currently advertises, let us know so we can check and update it.
- Content suggestions — If there's a topic around non GamStop casinos, payments, or sports betting that you think deserves coverage, we're happy to hear it.
- Safer gambling concerns — If you or someone you know is finding it difficult to control their gambling, please say so in your message. We'll point you towards GamCare and other UK support services rather than leaving you to search alone.
What We Won't Be Able To Do
We're an independent research and review site, not a customer service desk for any individual casino. We can't process withdrawals, resolve account disputes, action self-exclusion requests, or access anyone's casino account on their behalf. If you've hit a problem with a specific operator — a delayed withdrawal, a KYC verification hold-up, or a disagreement over a bonus term — the first step is always the casino's own customer support and its stated complaints procedure. We can offer general guidance on how those processes typically work, but we cannot intervene in an individual case.
Similarly, since the casinos featured on this site operate outside GAMSTOP and the UK Gambling Commission's remit, we cannot escalate a complaint to the Gambling Commission on your behalf, as that route applies only to Commission-licensed operators. Where a casino holds an overseas licence, such as one issued in Curaçao, any formal dispute would need to go through that licensing authority's own complaints channel.
Before You Write to Us About a Specific Offer
Many of the questions we receive relate to bonus terms — wagering multiples, free spin expiry, minimum deposit thresholds, or which payment methods a GBP account can use. Checking the casino's own terms page first often answers this fastest, since operators can revise offers without notice. If our coverage still doesn't match what you see when you sign up, tell us the discrepancy and the date you noticed it — that helps us verify and correct our information accurately.
A Note on Accuracy and Independence
We research and verify what we publish rather than simply repeating casino marketing, and we distinguish confirmed detail from advertising claims wherever we can. If something we've written turns out to be wrong, or a reader's experience contradicts what we've reported, we want to know. Feedback like this is genuinely part of how we keep the site accurate, not just a formality.
Thank you for reading, and for taking the time to reach out. We look forward to your message.